Archived Copies of Warranty Week

December 2002 to Today

WCM Conference Schedule:  Attendees have some tough choices to make between six different parallel conference tracks. Several continue to repeat the dual themes of warranty fraud detection and the Internet of Things, while many showcase the latest innovations that new technology has to offer to warranty professionals.
March 7, 2019
Home Service Technology: How Smart is Your Home? The Top 5 Ways Technology Will Transform the Home Warranty Business
January 3, 2019
Extended Warranty Conference, Part 1: Several hundred professionals from the extended warranty and service contract industry are headed to Nashville to talk about how changes in technology and regulations will impact their businesses in the years ahead.
August 31, 2017
Service Contract Pricing: Wi-Fi Doorbells: One of this holiday season's hottest products is likely to be those video doorbells that let homeowners see who's knocking even when they're away. But they're so new to the market, the technology is so unproven, and the risks are so unknown, that a large part of the service contract industry seems reluctant to offer protection plans for them.
November 17, 2016
Warranty Fraud Book Released: Although technology -- connectivity, analytics, sensors -- has changed a lot and enabled OEMs to implement much tighter controls and detect fraudulent behavior, the general picture looks quite unchanged and warranty fraud continues to be a challenge.
September 8, 2016
Mize Launches Warranty Connect: The second time around, you know how to avoid the pitfalls, the roadblocks, the bottlenecks and the obstacles. And you can take advantage of the latest technology such as cloud computing and smartphones to make it smaller, better, faster, and less costly.
October 8, 2015
WCM Conference Keynotes: The technology is changing. The need for repairs is changing. Even the concept of ownership is changing. And the way people shop is changing. Two industry experts describe how they see these changes impacting warranty and service contracts.
February 26, 2015
Navistar's Warranty Woes: Its older engines don't meet EPA standards and need more warranty work than expected. Profits have vanished as costs have risen. Competitors are winning both the technology battle and the court fights. And a hostile takeover attempt may be imminent.
June 21, 2012
Solar Warranties, Part 1: They can last up to 25 years, but what does that really mean when the technology is changing so fast? And even if a company really expects to pay claims in 2036, how do they prepare for them now by making the right amount of accruals at the time of sale?
December 1, 2011
Green Warranties, Part Four: Solar cell manufacturers betray their youth and inexperience when it comes to warranty accounting. Very long warranties, new technology and rapidly increasing sales don't make their jobs any easier.
June 5, 2008
The increasing importance of reverse logistics in technology companies.  
November 14, 2006
Warranty Registrations: A digital marketing communications company named MediaKube is adapting Sony's CD-ROM technology to warranty and product registration applications.
June 28, 2005
Telecom Warranties: While the ups and downs of the heavyweight manufacturers throws off the averages, it appears that TV and radio broadcast equipment generates half as much in warranty claims as newer technologies such as cellular and Internet gear. Are telecom warranty rates related to the maturity of the technology or the age of its manufacturers?
April 20, 2004