Archived Copies of Warranty Week

December 2002 to Today

Chrysler's & Tesla's Warranty Adjustments: Compared to GM and Ford, their recent mid-course corrections to their warranty expense rates are modest. But for others, the relative size of these adjustments compared to regular accruals can be an early warning indicator of trouble ahead.
November 13, 2014
Early Warning Standards: Decades ago the AIAG helped set standards for electronic commerce when it developed new data interchange standards. Now it's doing similar work with warranty data communications standards, looking for ways to reduce delays, improve accuracy, and cut warranty claims costs.
March 14, 2006
Warranty Webinar: Early warning systems allow manufacturers to detect emerging issues before they become major liabilities. In a roundtable discussion, experts suggest the best strategies for implementing these systems, and how to use them to reduce warranty cost, boost product quality, and increase customer satisfaction.
October 4, 2005
Early Warning Systems: The benefits, we suspect, are huge. But so are the costs. In an era when investments in new computer software must show a return or else, what will be the ROI for warranty analytics?
June 7, 2005
Warranty Conference,
Part Two: Members of the AIAG detailed their effort to create an early warning system that uses new warranty data communications standards to improve product quality.
March 15, 2005
Is the TREAD Act Working? It may still be too early to say for sure, but recent auto safety-related announcements have been filled with specific quantitative data about warranty claims and failure rates. Could it be that the TREAD Act's Early Warning Reporting system is really doing its job?
March 16, 2004
Controlling Warranty Costs and Exposure: Using Early Warning Systems,
Warranty Becomes a Board-level Issue
January 5, 2004
Don't TREAD On Me: Automakers and consumer advocates argue over public disclosure of early warning report data.
April 14, 2003