Archived Copies of Warranty Week

December 2002 to Today

Extended Protection Plans: Change what you think is working. A truly effective extended protection plan program should harness predictive analytics. Failing to optimize extended protection plans could mean leaving money and valuable data on the table.
April 2, 2020
Food Service Equipment Warranties: The commercial appliances used in restaurants cost more to buy but less to keep in good working order. Over the past 10 years, the average warranty expense rates for professional food service equipment has been less than half as much as for home kitchen appliances.
June 13, 2013
Security Equipment Warranties: All the gear used to detect threats and catch criminals have their own warranties, and the expense of keeping all those brand new machines in good working order is significant for the companies involved.
June 6, 2013
Warranty & Mobile Apps: Android and Apple mobile devices, already a huge market for extended warranties and service contracts, are quickly becoming a platform for warranty professionals who spend a lot of time working away from the office.
October 18, 2012
OEM Extended Warranties: Working with a manufacturer to sell service contracts is a little different from working with a retailer. The OEMs need more help with sales and marketing, and they want more failure data analysis to help them with product quality and parts planning. They'll also need just as much help as the retailers with risk management, compliance, and regulatory issues.
May 28, 2009
Warranty Financial Management: Part 2: Optimizing Warranty Reserves. Rightsizing a $100 billion dollar worldwide warranty reserve by turning lazy capital into working capital.
January 23, 2007
Is the TREAD Act Working? It may still be too early to say for sure, but recent auto safety-related announcements have been filled with specific quantitative data about warranty claims and failure rates. Could it be that the TREAD Act's Early Warning Reporting system is really doing its job?
March 16, 2004