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Archived Copies of Warranty Week
December 2002 to Today
Computer Industry Warranty Report:
Thanks to the popularity of smartphones, Apple is now the largest warranty provider in the U.S. But most other computer makers are cutting warranty expenses, as are most disk drive makers. Even Microsoft is getting over the Xbox warranty calamity it suffered through a few years ago.
May 1, 2014
Five-Year Warranty Trends, Part Three:
Measured in dollars, claims were up by only $400 million last year (+1.4% since 2006) while accruals rose $1.5 billion (+5.5%) since 2006. But Microsoft's Xbox 360 debacle accounted for much of those increases in a year that saw warranty expenses decrease or remain the same for manufacturers in many industries.
April 10, 2008
Xbox Warranty Costs:
For a company that's never reported a warranty expense, Microsoft sure has a problem on its hands, now that it lengthened the Xbox 360 warranty to three years and took a billion-dollar charge to finance those repairs. But outside of the warranty community, does anybody really care?
July 10, 2007
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