Strengthen your after-sales service with

closed-loop warranty management

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Unleash the hidden potential of warranty management

Originally viewed as a cost center, warranty management is now recognized as a powerful tool for boosting customer satisfaction and retention. Companies have realized that it could open new revenue streams, reduce costs of service parts, and enhance customer experience.

Tavant’s unified warranty management solution, powered by AI and advanced analytics, has shown incredible results for all stakeholders. From increased supplier recovery to reduced warranty costs, higher ROI, and delightful customer journeys, let Tavant lead the way for you. With a strong emphasis on warranty spend reduction, lower cycle time, compliance, and proper warranty payout, our cutting-edge solutions empower you to streamline processes, increase profitability, and enhance customer satisfaction.

Features

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Warranty administration

Seamlessly manage essential aspects of warranty, including policy monitoring, fault codes, claims processing, registration, and flat rates.

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Warranty claims management

Simplify claims processing, warranty authorizations, and recovery for OEMs and end users with Tavant’s robust warranty claims management.

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Part returns

Leverage Tavant’s parts return management software to drive profitability and viability by efficiently managing part repairs, returns and refurbishment.

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Supplier recovery

Proactively share repair information with suppliers, enabling them to claim warranty costs efficiently through the supplier portal.

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Product registration

Simplify the product registration process and enhance warranty data accuracy by enabling customers to register their products effortlessly through web or mobile platforms, eliminating manual work.

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Service campaign

Launch service campaigns and effectively notify impacted dealers and customers while also diligently tracking the completion rate.

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Reporting and analytics

Get predefined reports based on key industry metrics, empowering you to generate actionable insights that fuel business growth.

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Audit management

Get a 360-degree view of a claim, encompassing its entire lifecycle from creation to processing, approval, and ultimately, the audit stage.

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100% reduction of duplicate claims.
75% elimination of
paper-based processes. One product is all you need.

Benefits

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Customer service

Deliver superior customer experiences for your products, powered by AI.

Service Contracts

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Service Parts

Ensure the availability of the right parts at the right place and time.

Supplier Recovery

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Field service management

Empower your field technicians with real-time, actionable insights for efficient field service management.

Quality Management

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Recalls

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Audits

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Service Intelligence

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore other offerings

Deliver superior customer experiences for your products, powered by AI.

Explore more

Streamline aftermarket experiences with flexible contracts, customizable invoices, and smart claims submission.

Explore more

Ensure the availability of the right parts at the right place and time.

Explore more

Empower your field technicians with real-time, actionable insights for efficient field service management.

Explore more

Automate and streamline processes to build strong partnerships with suppliers and minimize errors.

Explore more

Elevate service excellence and customer satisfaction through proactive detection of field failures and efficient management of service quality.

Explore more

Simplify the recall process with our user-friendly system that includes built-in automated notifications.

Explore more

Efficiently plan and execute audits and find actionable insights with our AI-powered audits.

Explore more

Boost warranty and claim processing, minimize downtimes, and forecast machine failures with automated service intelligence.

Explore more

Let’s create new possibilities with technology