The Vehicle Protection Association is holding its annual meeting in the Encore Las Vegas (sister hotel to Wynn Las Vegas). The VPA is a not-for-profit watchdog association that monitors vehicle service contract providers and helps promote fair business practices throughout the industry.
For the third year in a row, the annual general meeting and conference of the Global Warranty and Service Contract Association will be held in Chicago. The GWSCA Annual Meeting is scheduled for Wednesday from 4:30 to 5:30pm. The conference begins Thursday morning and ends Friday at noon. The theme of this year's conference is Customer Engagement: The Critical Role of Warranty and Service Contracts. Topics include: Improving service contract attach rates; Enhancing the value of the service contract offering; Supplier/vendor relationships; Operational efficiency in warranty administration; Regulations and compliance; New technology and processes; and Case studies about the Warranty Maturity Model. Paul Wojcicki, a legal expert in the warranty and service contract field from the law firm of Segal McCambridge Singer & Mahoney Ltd., will serve as the conference chair.
Consumer Returns is aimed at reverse logistics and returns management professionals who are looking to trim costs through return reduction strategies and optimization of the reverse supply chain. This year, the focus of the show will be on manufacturer-retailer partnerships, managing online purchases and returns in retail storefronts, recycling management, and preventing return fraud.
Now in its seventh year, SSN presents the annual service contract industry event, which will once again be held in Nashville. Topics will include innovative product development; market and sales growth; legal/regulatory insights and analysis; big data; channel disruption; and operations and risk management. A Service Support Innovations add-on forum, which takes place on Thursday afternoon and Friday, is focused on customer engagement, sales support tools, service centers, retail analytics, risk management and underwriting, and social media.
For the last three years, ENG's annual summit has brought together top OEMs, dealers and parts suppliers to inspire dialogue and share expertise and ideas in Europe. This fall, the company bring the show to Detroit. The theme is streamlining claim management and connected warranty data to increase customer satisfaction and drive continuous improvement.
The 13th annual Warranty Chain Management (WCM) Conference will be held in Tuscon, Arizona, on March 7, 8 & 9, 2017 at the Hilton Tucson Conquistador Golf & Tennis Resort.