February 8, 2005 |
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ISSN 1550-9214 |
Introducing Warranty Work:New service aimed at job seekers added to the Warranty Week website.It is with great pleasure that we add a new service to the Warranty Week website aimed at job seekers in the warranty profession. What we're calling "Warranty Work" will hopefully grow over time from the two ads included in this week's issue into a standalone section of the Web site with hundreds or perhaps thousands of job openings and résumés. But we need your help. If you're an employer and you have a job opening for a warranty professional, or if you're a warranty professional and you're looking for a change of employment, please send along a description such as these, which we'll post for you. We'll take care of the online posting for now, until we can get everybody signed up for the new password-protected section of the Web site that's also going live tonight. If you don't want your name or the name of your company to be part of the description, follow the first example below. Sign up for a Hotmail or a Yahoo Mail account, so you don't inadvertently disclose a company name in the email address. We will necessarily need to know who you are before giving you read/write access privileges, but you can remain anonymous in terms of what's actually posted online. If you don't mind mentioning the name of your company, follow the second example below. While plain text is the easiest to work with, the posting of Word documents and of course HTML-formatted text also will be supported. This means that within limits, the service will support the inclusion of graphics, stylized fonts and company logos, not to mention hot links to other Web pages and email addresses. As much as we need help filling the new section with content, we also need help with the functionality. What should this jobs section include? What kinds of search, print, email, and editing capabilities does it need? Yahoo's HotJobs.com service and the Monster.com Web site do a great job matching millions of job openings to job seekers. We're not going to even attempt to compete with that. But we will attempt to carve out a little niche for warranty professionals of all stripes who are either looking for warranty work or have positions to fill. DIRECTOR, PRODUCT MANAGEMENT & DEVELOPMENT Nationwide Service Administration company is looking for a Director of Product Management and Development to drive our growth and profitability goals. We are looking for a seasoned leader with 8 to 10 years experience, to include the following knowledge and skills:
Please email cover letter, resume and salary requirements to prodmgmtdev@yahoo.com  
SAS Institute, the worlds leading business intelligence company, is looking for warranty experts and consultants to keep up with the growing demand for our SAS Warranty Analysis solution. SAS has long been the technology of choice for analyzing warranty data across industries. With the introduction of the SAS Warranty Analysis Solution, we have packaged the power of our analytics with years of best practices from our customer base. The result is a comprehensive offering for organizations who want to leverage their warranty data as a corporate asset: reducing warranty costs and improving customer satisfaction. Due to the accelerating success of our solution, the SAS Warranty Practice is looking for individuals with in-depth knowledge of warranty processes and who understand the value of analytics. These individuals will provide pre-sales support from a warranty process perspective. We are also looking for team oriented consultants for our development and delivery teams. If you are interested in joining a technology leader and one of the best companies to work for, send resume to Bill Roberts (bill.roberts@sas.com). Warranty Work:A closer look at the job titles used by warranty professionals.Warranty work is a great name for the process whereby new products are repaired for free, with the manufacturer picking up the tab. Warranty work is also a great description of what a warranty professional does all day. And beginning this week, Warranty Work will be the name of a new jobs database to be carried on the Warranty Week Web site. Numerous times over the past two years, people have contacted the editor about job openings they needed to fill, or more commonly, about their desire to change the jobs they have now. A few times, there has been a match. Inevitably, when somebody actually does change jobs they also change email addresses, so the editor is among the first to know about the change -- even if most of the time it's because a newsletter email bounces back undelivered one Tuesday night. But sometimes the notification arrives in the form of a message asking, "please change my address to comcast.com, Hotmail or AOL, so I can read it at home." Last week we told you where you work and live. This week, we'll use the limited amount of information available to describe your job. This is the Warranty Work issue. If you're looking for work in the warranty industry, below are 135 different job titles used by other warranty professionals who currently subscribe to this newsletter. Use them as keywords on search engines or in jobs databases such as Warranty Work to help you find positions in the industry. Last month, we collected a total of 1,447 job titles from our 2,184 email readers, and sorted them into four groups. At the top of the pyramid were all the chairmen, presidents, founders, owners, CEOs, managing directors, and principals. There were 134 of these, for a 9.3% share. Next are all the other top-level executives, vice president or above. There were 179 of these, for a 12.4% share. Together, that's roughly 22% of the job titles in the executive suite. Only four of these executives use the word warranty in their job title, and three of those are working for extended warranty administrators. That means only one VP of Warranty at one manufacturer is among the 2,223 people reading Warranty Week (we gained 45 and lost 6 subscribers last week). Are there more VPs of Warranty out there? Warranty ManagersWe counted 582 managers or directors, a 40.2% managerial share. Not only were they managers of warranty, but also of close cousins such as customer service, technical support, field service, reverse logistics, parts, quality and reliability. And then there were another 552 that fell into an array of allied categories such as engineering, accounting, legal, finance, business development, product development, supply chain, consumer relations, sales, and marketing jobs that were not so obviously related to warranty by name alone. Most surprising was the fact that only 15% of all readers' job titles mentioned the word warranty. Readers may request an alphabetical list of all 1,447 job titles (just titles, with no names or companies attached). Last week, some 18 readers requested copies from the editor. That's more than the usual response to such offers. It would not have been shocking if absolutely nobody had requested a copy. After all, this is not the most gripping data in history. It's just demographic data about warranty professionals, which may not be interesting even to most warranty professionals. However, we had a hunch that finding the right person in charge of warranty is a significant hurdle for many consulting, software, and professional service providers. Before they can find the warranty professionals, they need to know what warranty professionals call themselves. If 85% of warranty professionals don't use the word warranty in their job titles, they may not be so easy to find. As for the warranty professionals who actually do use the word warranty in their title, there were 330 in total. These are the people who are definitely warranty professionals in both name and in function. To boil that collection down to just the 135 listed below, all duplicates were eliminated. We can tell you that some of the most recurring job titles were 1) Warranty Manager (25), 2) Manager of Warranty Administration (22), and 3) Warranty Administrator (22). That's one-fifth of all the Warranty in Title jobs. Privacy PolicyTo preserve the privacy of individual readers, in the list below, we had to modify several job titles to remove personally identifying words and acronyms that disclosed the names of brand names, divisions, products, or project teams. In most cases, location-describing words and acronyms were left in (i.e. EMEA), as were generic words that identified the subscriber's industry but not his employer (i.e. Engine Division). Several warranty job titles included the names of specific projects or acronyms, which for the sake of privacy were removed. Here are the 135 different job titles that included the word warranty: Account, Client, and Warranty Management Warranty Chain Management Conference Approaches CapacityIt may sound far off, but the opening night for the Warranty Chain Management Conference in San Francisco is only three weeks away. More importantly, 187 people have now registered for the event and capacity is only 200, so a sellout is a very real possibility. The conference agenda is available on the Web page: www.warrantyconference.com/previous-conferences/wcm-2005.html. Registration forms may be downloaded via the following link: www.warrantyconference.com/previous-conferences/wcm-2005.html. Discount conference rates also are available in advance for hotel rooms occupied between Feb. 27 and March 4, 2005, for a conference scheduled to take place on March 2 and 3 (with an evening reception on March 1). Registrants who need overnight accommodations are strongly urged to make their hotel reservations as soon as possible with the Hyatt at Fisherman�s Wharf, the conference venue, via the following link: fishermanswharf.hyatt.com/groupbooking/alga. Reservations are subject to availability and will be secured on a first-come, first-served basis. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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