May 14, 2009
sponsored by Tavant
ISSN 1550-9214         

Extended Warranty Insurance Companies:

The advice columns tell you not to buy extended warranties, but they never tell you not to buy extended warranty companies. Of the four largest publicly traded warranty insurance companies, at least two offer dependable dividend yields and perhaps also capital gains as the recovery takes hold on Wall Street.

Ignore the earnest pleadings of all those consumer advocates who say that extended warranties are rarely worth the price. Somebody's apparently buying them, because some of the insurance companies that back them up are reporting healthy revenues, rising earnings and increasing dividends.

We're not talking about more mainstream property and casualty insurance companies such as Travelers and Chubb. We're not talking about life insurance companies such as MetLife and Prudential. We're not talking about auto insurance companies such as Allstate or Geico. And we're not talking about health insurance companies such as Aetna or Blue Cross/Blue Shield.

No, this is a niche within a niche. The service contract and extended warranty underwriters are nestled within the specialty insurance sector of the industry, which gets little attention. We're talking about companies such as Assurant Inc. (AIZ), parent of Assurant Solutions; American International Group Inc. (AIG), parent of AIG Warranty; AmTrust Financial Services Inc. (AFSI), parent of AMT Warranty; and the American Financial Group Inc. (AFG), parent of the Great American Insurance Co., Premier Lease & Loan Services, and Premier Dealer Services Inc.

With the exception of AIG, these company share numerous traits. First, they're not all that large, with Assurant and American Financial Group having around $25 billion in assets and AmTrust having around $3.1 billion. Second, they're relatively stable and well-capitalized, which is why they're hardly ever mentioned in the same sentence as AIG. And third, they're quiet and behind-the-scenes players who nevertheless utterly dominate the extended warranty underwriting business (with the possible addition of a few Canadian and European companies).

Centuries-Old Legacies

Some of these companies have roots that stretch back into the 19th century. Great American wrote its first policy on March 19, 1872. The Hartford Steam Boiler Inspection & Insurance Co., which until last month was part of AIG, goes back to 1866.

And then there are the extended warranty and service contract underwriters that only recently became independent. AmTrust was a workers' compensation insurance company that was spun off from computer maker Wang Laboratories only 11 years ago, and it didn't go public until late 2006. Assurant Inc. went public in early 2004, after separating from Fortis SA/NV, the Belgian/Dutch insurance company.

Both AmTrust and Assurant, we should note, are sponsors of this newsletter. Because of that sponsorship, and because the potential conflicts of interest would only multiply if we actually ever invested in either of those companies, we're only going to pretend to be investors this week. But readers who think they can remain free of any potential conflicts are welcome to take a taste of the shares of AIZ, AIG, AFSI or perhaps AFG.

Until greedy billionaires figured out a way to bring down the Western financial system last fall with their toxic credit default swaps, the banking and insurance industries were not known for making headlines about their reckles ways. And one of the biggest problems the well-run banks and insurance companies now have is finding a way to differentiate themselves from the cowboys who ran their companies into the ground or into the arms of the regulators last year.

Even within AIG, there are numerous safe and steady units that never generated much publicity. However, because one AIG unit figured out a way to sell what amounted to debt insurance on debts that nobody knew were toxic, the company's soon-to-be-abandoned acronym is destined to go down in history as one of the biggest casualties of the panic of 2008. AIG's common shares have fallen so far and so fast that most of its investors didn't know what hit them until it was too late.

Making a Small Fortune

Let's put it this way: A year ago, in May 2008, four months before the panic began, AIG raised a total of approximately $7.5 billion through the sale of 196.7 million shares of common stock at a price of $38 per share. At yesterday's closing price of $1.60 per share, those shares are now worth $315 million, a decline of 96%.

To put it another way: a million dollars invested in those shares a year ago would today be worth only $42,100. As the old quip goes, you could make a small fortune ... out of a large one. Then again, AIG shares were up 15% today, so obviously the volatility works in both directions.

But you have to wonder: what will that $42,100 portfolio be worth in a year? Will those shares once again be worth a million dollars? Or will they be worthless?

Here's a chart that shows last September's free fall in AIG shares -- what day traders call a waterfall pattern. Although the scale makes it look like the shares fell to zero and then flat-lined, they have in fact since gone as low as 33 cents in early March and as high as $2.00 earlier this month. By the way, for anyone who got in and got out at those extreme price points, the 60-day return would have been 509%.

Figure 1
AIG Common Stock Price
(US$ per share, 2008-2009)

Figure 1

As one could surmise from Figure 1, the financial panic went into high gear over the weekend of September 12-14, 2008. The following week, Lehman Brothers went bankrupt, Merrill Lynch went into the arms of the Bank of America, and AIG went into the arms of the U.S. government. On September 22, AIG accepted $85 billion from the Federal Reserve Bank of New York and issued 100,000 shares of Series C Perpetual, Convertible, Participating Preferred Stock to the U.S. Treasury Dept., the first of several injections of government funds designed to keep the company afloat. To date, AIG has received $182.5 billion in financial support of one kind or another from the U.S. government. And its market capitalization is still not quite back up to $5 billion.

AIG Warranty

In the middle of it all, AIG Warranty has continued to do business more or less the same as ever. Oh yeah, did we mention that AIG is one of the major players in the extended warranty insurance underwriting business? It is the insurance provider that backs up the extended warranty operations of Wal-Mart, Best Buy, and others, with a total of over 60 million service contracts sold to date.

However, in the overall scheme of things, AIG Warranty is just a very small part of the company. One could be forgiven for losing sight of AIG Warranty in the midst of all this financial turmoil. Its home is within one of AIG's General Insurance subsidiaries, the AIG Property Casualty Group, which in turn is comprised of Commercial Insurance, Transatlantic, Personal Lines and Mortgage Guaranty units. AIG Warranty is part of the Commercial Insurance unit.

Here's how AIG describes the organization:

"AIG's primary property casualty division is Commercial Insurance. Commercial Insurance's business in the United States and Canada is conducted through American Home, National Union, Lexington, HSB and certain other General Insurance company subsidiaries of AIG. During 2008, Commercial Insurance accounted for 47 percent of AIG's General Insurance net premiums written.

"In addition to writing substantially all classes of business insurance, including large commercial or industrial property insurance, excess liability, inland marine, environmental, workers' compensation and excess and umbrella coverages, Commercial Insurance offers many specialized forms of insurance such as aviation, accident and health, equipment breakdown, directors and officers liability (D&O), difference-in-conditions, kidnap-ransom, export credit and political risk, and various types of professional errors and omissions coverages.

"Also included in Commercial Insurance are the operations of AIG Risk Management, which provides insurance and risk management programs for large corporate customers and is a leading provider of customized structured insurance products, and AIG Environmental, which focuses specifically on providing specialty products to clients with environmental exposures. Lexington writes surplus lines for risks on which conventional insurance companies do not readily provide insurance coverage, either because of complexity or because the coverage does not lend itself to conventional contracts. The AIG Worldsource Division introduces and coordinates AIG's products and services to U.S.-based multinational clients and foreign corporations doing business in the U.S."

Separately, AIG Warranty describes itself as follows:

"With over 20 years of experience providing extended service contract programs -- nine of the top 30 U.S. retailers rely on us. As an industry leader in developing new products that support individual client needs is second to none. Our ESC programs cover a vast spectrum of consumer products, from home appliances, electronics, computers to outdoor power equipment, and can be customized quickly to suit a full lineup of merchandise. Our programs are ideal for retailers and manufacturers that are looking to maintain their competitive edge and provide value-added services that differentiate them from the competition."

Return on Investment?

Of course, the most important question is, if one buys AIG shares at $1.60 (or at today's closing price of $1.84), will those shares increase or decrease in value? The dividend was eliminated in September and it won't be back any time soon, so the only reason for buying the shares is a belief that they will increase in value over time.

AIG is losing money by the truckload, but keep in mind that some of that is part of a governmental mandate for the company to unwind the debt insurance positions that got it into so much financial trouble to begin with. AIG Financial Products Corp., the subsidiary that sold the debt insurance, expects to unwind the vast majority of its "credit default swaps" within the next year.

In the mean time, the financial figures will suffer. During the first quarter of 2009, AIG's General Insurance Group reported $10.69 billion in revenue and a $1 million operating loss. In the same quarter of 2008, the group reported $12.29 billion in revenue and operating income of $1.34 billion. First quarter revenue included a $251 million gain on the sale of Hartford Steam Boiler.

During the first quarter of 2009, AIG's Commercial Insurance Group reported $5.21 billion in revenue and $22 million in operating income. In the same quarter of 2008, the group reported $5.99 billion in revenue and operating income of $785 million.

So let's assume we bought $42,100 worth of AIG stock yesterday at a price of $1.60 per share. It would have gone up in value by more than $6,000 today, thanks to the good news that AIG plans to sell shares of one of its Asian subsidiaries to the public next year. If it goes up by $6,000 every day, in less than nine months we'd have our million dollars back. But if it goes down by $6,000 a day, it would be completely gone before the end of the month. And in this crazy market, either outcome is equally likely. Care to throw the dice?

Steady As She Goes

For investors looking for a less volatile portfolio, Assurant Inc. could provide a pleasing mixture of both dependable dividends and rising share prices. In every quarter since the spring of 2004, Assurant has either maintained or increased its dividend. And the current dividend rate of 14 cents per share, even after allowing for a 57% recent decline in net income, is still below 21% of earnings per share.

In the chart below, it's a long way down from the high $60s where AIZ shares could be found last June and July to the high teens they hit in early March. But, just as with AIG's shares, the big fall could be a prelude to the big rebound. Imagine securing a 2.5% dividend yield and then enjoying a doubling or perhaps even tripling your money with the capital gains.

Figure 2
Assurant Common Stock Price
(US$ per share, 2008-2009)

Figure 2

Assurant Solutions is the unit that provides extended service contracts and warranties, preneed life insurance, international credit insurance, and debt protection/debt deferment services. To market its extended service contract and warranty products, Assurant Solutions partners with four of the ten largest consumer electronics and appliance retailers (based on combined product sales).

In its own words, the company states:

"Through partnerships with leading retailers, we underwrite and provide administrative services for extended service contracts and warranties. These contracts provide consumers with coverage on appliances, consumer electronics, personal computers, cellular phones, automobiles and recreational vehicles, protecting them from certain covered losses. We pay the cost of repairing or replacing customers' property in the event of damages due to mechanical breakdown, accidental damage, and casualty losses such as theft, fire, and water damage. Our strategy is to seamlessly provide a total solution to our clients that addresses all aspects of the warranty or extended service contract, including program design and marketing strategy. We provide technologically advanced administration, claims handling and customer service. We believe that we maintain a differentiated position in the marketplace as a provider of both the required administrative infrastructure and insurance underwriting capabilities."

Strategic Acquisitions

Even as its competitors were imploding, Assurant was expanding. On September 26, Assurant acquired the Warranty Management Group unit from GE Consumer & Industrial for $140 million in cash. As part of that acquisition, Assurant also signed a new 10-year agreement to market extended warranties and service contracts on all GE-branded major appliances sold in the U.S. Separately, GE paid Assurant $115 million in cash, which Assurant offset with a $106 million reduction in deferred acquisition costs, and a $9 million reduction in receivables in connection with the termination of the existing strategic alliance.

And then on October 1, Assurant acquired Signal Holdings LLC, a leading provider of wireless handset protection programs and repair services, for $257.4 million in cash. Assurant said Signal generates annual revenues of approximately $330 million through servicing extended service contracts for 4.2 million wireless subscribers. No need to reach for those calculators: that's $6.55 per subscriber per month.

Assurant Solutions reported $1.53 billion in gross written premium for domestic extended service contracts and warranties in 2008, down from the $1.83 billion reported in 2007. International extended service contract and warranty gross written premium was up, however, from $422.7 million in 2007 to $477.7 million in 2008.

Net earned premiums for service contracts were up 22%, from $1.4 billion in 2007 to $1.72 billion in 2008. Growth continued into the first quarter of 2009, when net earned premiums for service contracts rose another 9% to $434 million for the quarter.

Net income, however, is down -- by 32% for the year and by 57% for the most recent quarter. But here's the most important fact: a profit is still a profit. AIG had a net loss of $99 billion last year. Assurant had a net profit of $448 million.

Warranty-Centric Company

Of the four companies we're spotlighting this week, AmTrust Financial Services is perhaps the most warranty-centric of them all. While around 22% of Assurant's total net earned premiums come from service contracts, and an unknown-but-smaller percentage of AIG's revenue does as well, fully 35% of AmTrust's net earned premiums come from the Specialty Risk and Extended Warranty Insurance segment.

Just a few days ago the company issued a press release with what may be one of the rarest headlines of the post-Lehman era: "AmTrust Financial Services Inc. announces increased quarterly dividend." [Also, the day after this newsletter was first published, Assurant raised its quarterly dividend from $.14 to $.15 per common share.] Think about that news for a second. As bad as things are supposed to be out there, the most warranty-centric insurance companies continue to raise their dividends year after year!

It's not as if AmTrust's shares have also been soaring since they first began trading in late 2006. In November of 2008 and then again in March of 2009, shares of AFSI briefly went below their initial public offering price, though they're above that level again now. In Figure 3 below, those low points are both evident, as is the recent recovery to a price of $9.50 a share.

Figure 3
AmTrust Common Stock Price
(US$ per share, 2008-2009)

Figure 3

AMT Warranty Corp. is the name of the relevant subsidiary within the Specialty Risk and Extended Warranty Insurance segment. It underwrites service contracts for not only the main categories of PCs, appliances, home electronics and autos, but also hand tools, furniture, heavy equipment, and cell phones, among others.

AmTrust owns 27% of Warrantech Inc., thanks to an acquisition it made along with H.I.G. Capital that took the Texas-based administrator private back in February 2007. The company currently insures a majority of Warrantech's business, which produced gross written premiums of approximately $86.5 million and $41.3 million in 2008 and 2007, respectively. During the first quarters of 2009 and 2008, AmTrust said Warrantech produced gross written premiums of approximately $23.0 million and $17.7 million, respectively.

"We believe that the specialty risk and extended warranty sector in which we do business is not as developed as most other insurance sectors," the company's most recent annual report states. "We believe that our competitive advantages include the ability to provide technical assistance to warranty providers, experienced underwriting, resourceful claims management practices and good relations with the leading warranty administrators in the European Union."

Approximately 53% of the extended warranty segment's gross premiums originated in the U.S in 2008, up from 45% in 2007 and 46% in 2006. The UK accounted for 21% in 2008, down from 29% in 2007 and 26% in 2006. AmTrust has an underwriting subsidiary based in Ireland called AIU (AmTrust International Underwriters Limited), which underwrites specialty risk and extended warranty coverage plans in the European Union.

AIU Shoot-Out?

Interestingly, AIG recently changed the name of its overseas property casualty operations to American International Underwriters, setting up a potential battle of the AIUs. Perhaps one day AmTrust will sponsor another member of the UK's Premier League such as Liverpool (AIG has its logo on the Manchester United team's jerseys) and the two rivals can do penalty kicks to see who gets to keep the name?

The fourth member of our dream portfolio is the American Financial Group Inc., primarily because of its subsidiaries the Great American Insurance Co., Premier Lease & Loan Services, and Premier Dealer Services Inc. Although the company's shares suffered a steep decline at around the same time as AIG and the others did in September, AFG shares fell the least of the four on a percentage basis.

Figure 4
American Financial Group Common Stock Price
(US$ per share, 2008-2009)

Figure 4

AFG includes its extended warranty business in the "other income" category. In the first quarter of 2009, "other income" declined to $62.9 million, from $72.1 million in the same period of 2008. AFG said the $9.2 million decrease, "reflects a $6.5 million decline in income from AFG's warranty business and lower fee income in certain other businesses."

This probably means that American Financial Group is the smallest of the four companies in the warranty business. AmTrust is a smaller company in terms of assets and revenue, but a larger share of the company is in the warranty business.

Dividend Yields

The good news, however, is that the American Financial Group also has the highest dividend yield. In 2008 and 2007, AFG declared and paid dividends of 50 cents and 40 cents per share, respectively. In January 2009, AFG increased its quarterly dividend to 13 cents per share, so its annual dividend should be 52 cents unless there are additional changes later this year. With the current share price around $20, that would represent a yield a little above 2.5%.

If the dividend rises, the yield will rise as well. If the dividend remains the same, the effective yield can still rise if the stock price falls. But that would matter only to someone who doesn't yet own the stock. The yield is always whatever you pay for your shares divided into the dividend you receive per year.

In Figure 5, we're plotting the yield curves of the four companies for the past year. Only AIG has discontinued its dividend, and none of the other three has reduced theirs. In fact, two have recently announced slight increases.

Figure 5
Dividend Yield in Percent, 2008-2009

Figure 5

Notice the twin spikes at November 20 and March 5. Those are the dates, more or less, that many bank and insurance stocks hit their lowest prices of 2008 and 2009, respectively. As their stock prices dove, however, the dividends remained the same, so in some cases the yields temporarily spiked above 3% and even 4%. As of today, AFSI yields 2%, while AIZ yields 2.4% and AFG yields 2.5%. That's the yields you'd get if you bought your shares today.

There's nothing really compelling or exciting about those yields, though. Federally insured savings accounts used to yield more in simple interest. However, because all four dividends represent a relatively low percentage of earnings per share, all three seem quite safe. AFSI pays out only 13% of its earnings in dividends. AFG pays out 15%. AIZ pays out 21%. Even AIG, back in the good old days of 2007, was paying out only 31% of its earnings in dividends. Then again, now there is no dividend at all, and no earnings either.

Normalizing the Stock Prices

The last measure we wanted to show is a chart that sets all four share prices to equal 100 on May 14, 2008. As can be seen in Figure 6, AFG fell the least and recovered the most, at least so far.

Figure 6
AFSI, AFG, AIZ & AIG Stock Prices
(May 14, 2008 = 100)

Figure 6

AIG of course fell the most and recovered the least. And there's such a slim chance that it will ever return to its $38 levels of a year ago. AFSI has closely tracked AFG since the panic began, at least until the last few weeks when AFG shot up from $16 to $20 while AFSI remained stuck around $9 or $10.

Assurant is the most intriguing of the bunch. For an outside investor, it promises both a "safe" 2.4% dividend and the prospect of a doubling or even tripling of its share price as the recovery takes hold. While it's up more than 85% from its lows for the year, it's still reclaimed only a fraction of its $71 peak price per share. That's probably because Assurantgot lumped in with all the bad banks and reckless insurance companies, despite its safe and steady business model.

So here's what we're going to do. We already invested $42,100 of our imaginary money yesterday in AIG. Let's say we invest the same amount in Assurant at the May 13 closing price of $22.14 a share, and the same amount of AFG at $19.51 a share, and the same amount of AFSI at $9.44 a share. We'd have a portfolio of four stocks worth a collective $168,400.

The first thing we'd notice is that our imaginary portfolio grew by $10,750 today, as two of the warranty insurance stocks rose by 5% and one rose by 15%. And thanks to those big leaps, our AIG stock is now 27% of the portfolio, up from 25% only yesterday. If every day is this good, we'll be imaginary millionaires by June.



This Week’s Warranty Week Headlines

FTC files suit to stop illegal robocalls pushing vehicle warranty extensions.
Press Release, May 14, 2009
Arizona Dept. of Insurance issues cease-and-desist order against National Home Protection Inc.
Arizona Daily Star, May 14, 2009
National Union Fire Insurance Co. files suit against Nvidia over coverage of warranty claims.
TG Daily, May 14, 2009
Canadian right to repair bill advances, will have no impact on warranty work.
Windsor (ON) Star, May 14, 2009
CRES Insurance Services LLC purchases HISCO Home Warranty.
Press Release, May 14, 2009 (PDF file)

More Warranty Headlines below

Mize Warranty Connect


Warranty Headlines (cont’d)

Kirk Homes plans to continue to provide warranty service while in Chapter 11 reorganization.
Press Release, May 13, 2009
Kirk Homes in bankruptcy; future in doubt.
Chicago Tribune, May 14, 2009
Lithia Motors to lose two Chrysler dealerships but may gain five.
Press Release, May 14, 2009
Boat owners and engine manufacturers worry about higher ethanol blends voiding warranties.
Los Angeles Chronicle, May 14, 2009
Vauxhall Aftersales extends warranty on starters and alternators to two years.
Press Release, May 13, 2009

More Warranty Headlines below

PCMI - Your technology partner


Warranty Headlines (cont’d)

Arkansas files suit against Auto Warranty Solutions, Vehicle Services Inc. and Dealer Warranty Services.
Press Release, May 13, 2009
U.S. Fidelis hires Ashcroft Law Firm LLC as independent monitor of its business practices.
St. Louis Business Journal, May 13, 2009
Fortune 500 aerospace company selects SigmaQuest's SigmaSure software.
Press Release, May 13, 2009
As Americans keep cars longer, extended warranties can protect against unplanned repair bills.
Associated Press, May 13, 2009
General Warranty Services may open a call center in Detroit's central business district.
Detroit Free Press, May 12, 2009

More Warranty Headlines below

After Warranty Analytics


Warranty Headlines (cont’d)

Federal Emergency Management Agency selling FEMA trailers in Iowa as is, with no warranty.
Cedar Rapids (IA) Gazette, May 12, 2009
AmTrust Financial Services Inc. increases quarterly dividend to six cents per share.
Press Release, May 12, 2009
Melbourne's Southern Star ferris wheel to stay shut for a year for warranty work.
Sydney Morning Herald, May 12, 2009
Bankruptcy court filings reveal just how much trouble Chrysler is in.
Fortune Magazine, May 12, 2009
Apple, Dell, HP laptop owners sue Nvidia over faulty graphics, demand class-action status.
Computerworld, May 11, 2009

More Warranty Headlines below

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Warranty Headlines (cont’d)

Mahindra to sell pickup trucks in U.S. with four-year/60,000-mile bumper-to-bumper warranties.
Press Release, May 11, 2009
Construction Contract Writer software now complies with Georgia's Written Warranty Act.
Press Release, May 10, 2009
U.S. Senator Charles Schumer wants bogus car warranty telemarketing pitches to stop.
Press Release, May 9, 2009
Connecticut governor signs auto dealer law, has new system for reimbursing warranty costs.
The Day (New London CT), May 9, 2009
General Motors says U.S. will guarantee warranties of GM cars and trucks sold in Mexico.
Associated Press, May 8, 2009

More Warranty Headlines below

Entigo, Founding Sponsor


Warranty Headlines (cont’d)

Chrysler bankruptcy creates lemon law turmoil.
Los Angeles Times, May 8, 2009
SAS CEO Jim Goodnight says manufacturers keen on spare parts optimisation and warranty analysis.
Asian Banker, May 8, 2009
New Zealand court's warranty ruling says five years is reasonable period for Dell PC to work.
Dominion Post, May 8, 2009
Panasonic 103-inch plasma TV price drops to $50,000 but three-year warranty remains.
HD Report, May 7, 2009
Consumer Protection Services/Carhill Enterprises recall postcards called "trickery."
St. Louis Post-Dispatch, May 6, 2009
The story behind Carhill Enterprises, Consumer Protection Services, and Summit Financial.
St. Louis Post-Dispatch, May 6, 2009
Manufacturers deploy new technologies and processes to help them reduce warranty claims.
Managing Automation, May 6, 2009
Local water department denies link to Service Line Warranties' letter to customers.
Rome (GA) News-Tribune, May 6, 2009
Chrysler went into bankruptcy last week with about $660 million of cash on hand.
Detroit Free Press, May 5, 2009
AmTrust Financial Services says new warranty programs helped commission and fee income rise 19%.
Press Release, May 5, 2009
Indiana attorney general sues Fortress Secured, SVM and Mike Moneymaker for warranty robocalls.
Press Release, May 5, 2009
Bankruptcy Judge Arthur Gonzalez to rule on paying Chrysler dealers for warranty work.
Detroit Free Press, May 4, 2009
Stop the phone phonies: Feds must disconnect car-warranty scamsters.
New York Daily News, May 4, 2009
Former auto dealer Michael Holley jailed for allegedly stealing extended warranty premiums.
Lakeland (FL) Ledger, May 4, 2009
Cisco expands coverage for Catalyst 3000-E and 4500 switches from 90 days to lifetime warranty.
Channel Web, May 4, 2009
Warrantech to sell extended service contracts through Good Sam Club authorized dealers.
Press Release, May 4, 2009
Sigma Corp. lengthens warranty on all non-EX lenses sold by U.S. dealers from one to three years.
Press Release, May 4, 2009
Gulf Warranties launches extended warranty program for electronics, appliances and telecom.
AME Info, May 2, 2009
Warranties: A different kind of risk -- An actuarial assessment.
Milliman Insight, May 1, 2009
Chrysler enters Chapter 11, but will it ever come out?
USA Today, May 1, 2009
Chrysler dealerships put hope in government backing of warranties.
Detroit News, May 1, 2009
Commentary: Not even Obama knows the way Chapter 11 wind blows.
Detroit News, May 1, 2009
What Chrysler's Chapter 11 filing means.
Associated Press, April 30, 2009
A primer on a Chrysler bankruptcy and a quick look at how it is likely to play out..
New York Times, April 30, 2009
Chrysler warranties should be OK, expert says.
WBNS-TV Columbus (OH), April 30, 2009
Remarks by President Barack Obama on the Chrysler bankruptcy filing.
Press Release, April 30, 2009
Joint statement by US President Obama and Canadian Prime Minister Harper on Chrysler.
Press Release, April 30, 2009
Chrysler factories in U.S. & Canada to shutter when parts run out.
Financial Post, April 30, 2009
Text of Chrysler CEO Robert Nardelli's email message to employees.
Associated Press, April 30, 2009
SsangYong UK gives all models transferable five-year/250,000-mile powertrain warranties.
Web Page, April 30, 2009
GM dealers retain Orrick Herrington & Sutcliffe LLP; Chrysler dealers retain Arnold & Porter LLP.
Wall Street Journal, April 29, 2009
Court rules drivers can sue shops for double the cost of unapproved repairs plus attorneysÂ’ fees.
Milwaukee Journal Sentinel, April 29, 2009
ShreveportÂ’s Better Business Bureau cautions against buying service contracts from U.S. Fidelis.
Shreveport Times, April 29, 2009
Auto/Mate Dealership Systems gets GM Global Warranty Management certification.
Press Release, April 29, 2009
Better warranties for most effective medical treatments could solve health crisis.
Detroit News, April 29, 2009
End of Pontiac brand name doesn't affect warranties or dealer service.
U.S. News & World Report, April 28, 2009
Verizon Wireless sues Dealers Warranty (Federal Auto Protection) & National Dealers Warranty.
Press Release, April 28, 2009
Verizon Wireless donates $50,000 proceeds from National Auto Warranty Services/U.S. Fidelis lawsuit.
Computerworld, April 28, 2009
Okla. Insurance Comm. gets temporary restraining order against VSI Vehicle Services Inc.
Insurance Journal, April 28, 2009
New York attorney general files fraud lawsuit against National Home Protection Inc.
Press Release, April 27, 2009
Indiana attorney general to take action against auto warranty telemarketers soon.
Press Release, April 27, 2009
"Your car warranty is about to expire," the woman said. "This is your final warning."
Oregonian, April 27, 2009
Texas realtors say they have seen a slight uptick in home warranty sales.
Fort Worth Business Press, April 27, 2009
LG Electronics Direct Drive steam washing machines get 10-year warranties in Qatar.
Gulf Times, April 26, 2009
Ford says timing differences in warranty payments cause egative cash flow in first quarter.
Press Release, April 24, 2009
Contractors for Bandra Worli Sea Link bridge of Mumbai can't agree on warranty duration.
International Construction Review, April 24, 2009
Dell scraps return-to-base warranty services in favor of on-premises support for small business.
Computerworld Australia, April 23, 2009
Tavant Technologies introduces per-transaction pricing for Warranty and Repair Management system.
Press Release, April 23, 2009
Missouri state insurance department sues U.S. Fidelis, demands compliance with subpoena.
St. Louis Post-Dispatch, April 23, 2009
Kleenmaid manager says the company "made all their money, through the warranties."
Current, April 23, 2009
Roadranger adds extended warranties on Spicer steer axles.
Fleet Owner, April 23, 2009
Crazy Eddie returns to electronics retail, with a new advertising campaign in the works.
Electronic House, April 22, 2009
NBC's Today Show investigates U.S. Fidelis extended warranty sales practices.
NBC Today Show video, April 22, 2009
RAC Warranty sees used car buyers opting for longer extended warranties.
Motor Trader, April 22, 2009
A.M. Best assigns B+ (Good) rating to Golden Insurance Co. RRG, captive of StrucSure.
Press Release, April 22, 2009
ServicePower signs GE Consumer & Industrial and Flextronics for scheduling system.
Press Release, April 21, 2009
LG India promises better warranty support to Computer Media Dealers Association.
CRN India, April 21, 2009
Oklahoma orders VSI Vehicles Services Inc. to cease telemarketing in the state.
Associated Press, April 20, 2009
Attensity Corp., Empolis GmbH, and Living-e AG merge to form the Attensity Group.
Press Release, April 20, 2009
Manitowoc using Esker on Demand Fax Services to automate delivery of warranty documents.
Press Release, April 20, 2009 (PDF file)
U.S. Fidelis founder Darain Atkinson did time in prison for counterfeiting and forgery.
St. Louis Post-Dispatch, April 19, 2009
New York City MTA says its contracts make it difficult to get subway escalators repaired.
AM New York, April 19, 2009
Home warranty effort once again falls short in Washington state senate.
The Olympian, April 18, 2009
EPA to consider 15% ethanol-gasoline blends, but higher mixes pose car warranty issues.
Wall Street Journal, April 17, 2009
Grays Online auction buyers get 12-month appliance warranty despite Kleenmaid's insolvency.
Illawarra Mercury, April 17, 2009
SigmaQuest announces April 30 webinar on improving the costs of quality within the supply chain.
Press Release, April 16, 2009
Sprint updates its warranty policy, drops $35 to $55 in-warranty service fees.
Phone News, April 16, 2009
Custom installers of wall-mounted flat-panel displays absorb true cost of warranty work.
CE Pro, April 16, 2009
Belkin India's surge protector product warranties to also cover connected equipment.
Channel Times, April 16, 2009
Chrysler wins $47.6 million in warranty lawsuit against supplier Hutchinson FTS.
Journal Register News Service, April 15, 2009
Canadian Trucking Alliance says biodiesel averaging rules risk voiding their warranties.
Press Release, April 15, 2009
Financial specialist explains what to look for when evaluating an extended warranty.
WKOW-TV Madison (WI), April 15, 2009
U.S. Fidelis vs. Better Business Bureau: Dueling statements on extended warranty firm.
St. Louis Post-Dispatch, April 15, 2009
Magic Investments buys the Crazy Eddie retail name and intends to bring it back!
Brand Week, April 14, 2009

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