May 23, 2006

Warranty Data:



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Related Articles From Warranty Week
  • Harnessing Big Data: As more "big data" sources become available, extended warranty administrators can expand from break/fix into highly customized offerings, preventative maintenance and product monitoring services. But first they will have to decide what data is both meaningful and reliable.
  • Warranty Registrations: Given that nine out of ten consumers don't bother filling out the postcards, what can be done to boost response rates? Two new warranty registration systems from veterans of the messaging industry are spotlighted.
  • Warranty Software: There's no heading in the software catalog for it, yet all manufacturers of warranted products have to use it. At Hewlett-Packard, two companies that don't even call themselves warranty software vendors are helping the company manage its warranty costs with analytical tools that weren't designed with warranty in mind.
  • Warranty Software: In the automotive market, sooner or later virtually every software package has to interact with warranty data. And why not? Warranty is a $9 billion activity for vehicle manufacturers, with a direct impact on the bottom line. It's also one of the best available measures of a product's quality and reliability, and it could be as useful to the engineers as it already is to the accountants.




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