September 26, 2019
sponsored by Tavant
ISSN 1550-9214         

Midyear Homebuilder Warranty Report:

At the midpoint of 2019, the U.S.-based homebuilders are seeing their warranty expenses decline a bit from their late 2018 peaks. It's nothing to worry about, or maybe it is? Last time it happened was late 2006, right before the boom turned to bust.

Thirteen years ago, in late 2006, we didn't know the warranty expenses of the homebuilders were about to peak. But in looking at the charts below, how could we have missed it?

This week, as the third quarter of calendar 2019 is about to end, we want to take a look at the midyear warranty metrics of the homebuilders, to see if we're once again at a peak. We gathered the claims, accruals, and reserve balances of some 55 builders from the past and present, covering the 66 quarters from the start of 2003 to the middle of 2019. We also gathered data on their sales revenue and the number of new homes they sold each quarter.

Warranty Claims

In Figure 1, we're looking at the quarterly claims payments reported by the builders in their financial statements. In the first half of 2019, they paid $386 million in claims, up a swift 19% from 2018 levels. But the $218 million paid in the fourth quarter of 2018 remains the high water mark for more than a decade -- since the end of 2006, in fact.


Figure 1
Homebuilding Warranties
Claims Paid by U.S.-based Builders
(in US$ millions, 2003-2019)

Figure 1


Both Taylor Morrison Home Corp. and Skyline Champion Corp. each saw their claims costs more than double in the first half of 2019. Taylor Morrison paid out $17.6 million more in 2019 than in the same period of 2018, while Skyline paid out $12.3 million more. But the biggest jump of all was reported by Lennar Corp., which is still absorbing its recent acquisitions. The company paid out nearly $102 million in the first two quarters of 2019, almost $32 million more than in 2018's first half.

Not many builders managed to reduce claims costs, but one that did so spectacularly was Hovnanian Enterprises Inc. The company reduced its six-month claims costs from $26.2 million in 2018 to only $10.1 million in 2019. Others that reduced their six-month claims costs, but by much smaller margins, included M.D.C. Holdings Inc., M/I Homes Inc., and Beazer Homes USA Inc.

Warranty Accruals

In Figure 2, we're charting the amount of warranty accruals set aside each quarter by the homebuilders since 2003. Once again, we see that the late 2018 peak is the highest it's been since the end of 2006. And once again, the first half of 2019 is up from the first half of 2018, though not by as much as claims.

So for those looking for a pattern, there's evidence for both optimism and pessimism. Each quarter of 2019 is up from the corresponding quarters of 2018, and the accruals for the first half are up by $10 million. But the fourth quarter of 2018 remains the high point for the last 13 years.

Then again, within each year there is a clear seasonal pattern, with accruals peaking in the fourth quarter and then falling back during the winter and spring months. So what we really have to do is wait and see if the fourth quarter of 2019 is above or at least close to the $211 million in accruals made at the end of 2018.


Figure 2
Homebuilding Warranties
Accruals Made by U.S.-based Builders
(in US$ millions, 2003-2019)

Figure 2


Once again, as with warranty claims, Skyline is atop the list of biggest accrual increases. The company boosted its accruals from $8.9 million in the first half of 2018 to $22 million in the first half of 2019. Others reporting significant accrual increases included Lennar, Taylor Morrison, and D.R. Horton Inc.

Hovnanian, meanwhile, nearly cut its accruals in half, from $14.2 million to $7.5 million, more or less confirming that the claims decline is real. The company's warranty expenses have been consistently lower in recent quarters, suggesting that the volatility of years ago is no more. Others that reduced their warranty accruals by smaller amounts included Meritage Homes Corp., PulteGroup Inc., Beazer Homes, and KB Home.

Warranty Accrual Rates

With new homes, there are at least two ways to calculate the rate at which warranty accruals are being made. One of course is to calculate accruals as a percentage of sales revenue. The other is to figure out how much each company is accruing per home sold.

In Figure 3 we have done both. The green line is the amount of warranty accruals as a percentage of revenue, using the right-hand scale. The blue line is the amount of warranty accruals made per home sold, using the left-hand scale.


Figure 3
Homebuilding Warranties
Average Warranty Accrual Rates
($ per home and % of revenue, 2003-2019)

Figure 3


For the actuaries and the warranty statisticians out there, the average accrual rate over 66 quarters has been 0.86%, with a standard deviation of 0.13%. The average accrual per home sold has been $2,580. In the first half of 2019, both metrics are in the approximate middle of their 16-year range, with the latest readings being 0.93% and $2,766, respectively, as of June 30.

Homebuilders that were accruing significantly more than their long-term averages as of June 2019 included Taylor Morrison, KB Home, Lennar, and D.R. Horton. Companies that were recently accruing significantly less than usual included Hovnanian, Meritage, William Lyon Homes, and NVR Inc.

Long Term Averages

In Figures 4 through 8, we've included the long-term accruals per home for three or four homebuilders at a time, so these trends can be seen more clearly. In Figure 4, for instance, we can see that Taylor Morrison has been accruing more than $4,000 per home for more than four quarters and one time even surpassed $8,600 per home sold. In contrast, the accrual rate per home of Meritage is lately down below $1,800 -- nearly as low as D.R. Horton.


Figure 4
Homebuilding Warranties
Warranty Accruals Made per Unit Sold
(in US Dollars, 2003-2019)

Figure 4


In Figure 5, we see three homebuilders that have independently settled upon accrual levels of roughly $2,500 to $2,900 per home sold. For KB Home and M.D.C. Holdings, those recent readings are above average, but for PulteGroup they're a little below the long-term trend. And all three are very close to the $2,766 industry-wide average seen in the second quarter of 2019.


Figure 5
Homebuilding Warranties
Warranty Accruals Made per Unit Sold
(in US Dollars, 2003-2019)

Figure 5


Even the three homebuilders charted in Figure 6 seem to have settled down and picked a consistent level of accruals per home. Beazer Homes, which once accrued more than $15,000 per home sold and several times accrued absolutely zero, has for nine months accrued roughly $2,100 to $2,200 per home. Hovnanian, which once accrued even more than $15,000 per home, has lately cut its average from roughly $5,000 to as low as $3,000. And NVR, which has also seen its share of spikes, has settled down near the $3,500 level.


Figure 6
Homebuilding Warranties
Warranty Accruals Made per Unit Sold
(in US Dollars, 2003-2019)

Figure 6


In Figure 7, M/I Homes has never strayed far from its $2,250 long-term average accrual per home sold. But William Lyon Homes, which has seen its accrual rate gyrate from $1,800 to $8,000 per unit, has also settled on that level in early 2019. Shea Homes, meanwhile, is now a private company with no duty to continue reporting its warranty expenses.


Figure 7
Homebuilding Warranties
Warranty Accruals Made per Unit Sold
(in US Dollars, 2003-2019)

Figure 7


And lastly, there's really only one company listed in Figure 8. Standard Pacific Homes and Ryland Group Inc. merged four years ago and renamed themselves the CalAtlantic Group Inc. But then a year and a half ago, Lennar acquired CalAtlantic, solidifying its place as the largest homebuilder in the U.S. Yes, the company paid nearly $102 million in claims during the first half of 2019. But it also sold more than 21,500 homes, so its accrual rate has been hovering around $3,800 per unit sold.


Figure 8
Homebuilding Warranties
Warranty Accruals Made per Unit Sold
(in US Dollars, 2003-2019)

Figure 8


Of all the companies in these five charts, the most consistent have been D.R. Horton, Meritage, M/I Homes, and Toll Brothers Inc., in terms of remaining close to their long-term average accrual rates per home sold. The least consistent have been Hovnanian, Taylor Morrison, William Lyon Homes, and Beazer Homes.

We could also take all the remaining site-built home construction companies on our list and divide them into three groups based on highest, lowest, and closest-to-the-industry-average accrual rates.

Those in the highest rate group would include Hovnanian, Toll Brothers, William Lyon Homes, and NVR. Those in the lowest accrual rate group would include KB Home, Beazer Homes, Meritage, and D.R. Horton.

And then we'd put five companies in the middle, which we'd define as roughly the band between $2,300 and $3,400 per unit sold. That group would include Taylor Morrison, Lennar, PulteGroup, M/I Homes, and M.D.C. Holdings.

Combining those admittedly subjective assignments, we can conclude that Toll Brothers is a consistent builder of quality luxury homes, while Meritage and D.R. Horton are consistent builders of relatively low-priced homes. You know what to expect because they know how to predict, more or less.

Warranty Reserves

Our final warranty metric is the amount of money the homebuilders have kept in their warranty reserve funds at the end of each quarter. As can be seen in Figure 9, their combined balance has been a bit above $1.3 billion for the last eighteen months. But there yet again is a fourth-quarter-2018 peak at the top of the mountain of this metric.


Figure 9
Homebuilding Warranties
Reserves Held by U.S.-based Builders
(in US$ millions, 2003-2019)

Figure 9


There are two important differences to note here, compared to Figures 1 and 2, however. First, with warranty reserves the 2018 peak was just a bit higher than the 2006 peak, while with claims and accruals we still have not topped the earlier records. Second, and perhaps more ominously, in the second quarter of 2019, the balance slipped below $1.35 billion, and therefore slightly below the 2006 peak. And the June 2019 balance was ever-so-slightly below the June 2018 balance as well.

In other words, both the optimists and the pessimists can point to different metrics and make their comparisons look good or bad for the future. Back in 2006, we didn't know we were at a peak point for new home sales. We still don't know if we're at another peak now. But at least now we know how fundamental the boom in new home sales was to the health of the overall economy back in 2006, and how its decline in 2007 turned out to be the canary in the coalmine when we finally realized the downturn was more widespread. So let's pay special attention to the warranty metrics of the homebuilders when their year-end 2019 readings become available in about six months.

Tavant

 

This Week’s Warranty Week Headlines

Reporter's Samsung Galaxy Fold display damaged after 27 hours.
Tech Crunch, September 26, 2019
Toyota, Honda & Nissan CPO warranty options compared.
U.S. News & World Report, September 25, 2019
Hyundai may add 7-yr. warranties in Australia, executive says.
Cars Guide, September 25, 2019
ExxonMobil lengthens wind turbine gear oil warranty from 7 to 10 years.
Press Release, September 25, 2019
American Express to drop extended warranty perk to 1 year in January.
Nerd Wallet, September 24, 2019
 

More Warranty Headlines below



Mize Warranty Connect

 

Warranty Headlines (cont’d)

Nissan recalls 1.2m 2018 & 2019 models over defective backup camera.
The Truth About Cars, September 24, 2019
Waves Group to do warranty work for offshore wind farm in Taiwan.
Offshore Engineer, September 24, 2019
Greensmith & Wartsila adapt warranties to needs of energy storage customers.
Greentech Media, September 23, 2019
Some Russian-built BMWs are sold without factory or manufacturer warranties.
Car Buzz, September 23, 2019
National Truck Protection partners with Rush Truck Centers.
Truck Parts and Service, September 23, 2019
 

More Warranty Headlines below



PCMI - Your technology partner

 

Warranty Headlines (cont’d)

American Home Shield replaces broken air conditioner after complaints.
KCRG-TV Cedar Rapids IA, September 23, 2019
Safelite battles passenger car makers over advanced windshield replacements.
Charleston (SC) Post and Courier, September 22, 2019
8 things to know about extended warranties before you buy one.
Reader's Digest, September 21, 2019
Extended warranty doesn't cover the cost of diagnosis and testing.
Portsmouth News (UK), September 19, 2019
Generali Group launches new warranty services business in the U.S.
Press release, September 18, 2019
 

More Warranty Headlines below



After Warranty Analytics

 

Warranty Headlines (cont’d)

Reunion Homes accused of failing to honor warranty claims.
KRDO-TV Colorado Springs CO, September 16, 2019
Best Reviews writer says American Home Shield sells the best home warranties.
Chicago Tribune, September 14, 2019
Mitsubishi Fuso Truck and Bus Corp. deploys Tavant warranty solution across U.S. & Canada.
Press Release, September 12, 2019
After, Inc. sponsors Extended Warranty and Service Contract Innovations Conference.
Press Release, September 12, 2019
American Guardian Warranty Services relaunches Compass Advantage brand.
Press Release, September 12, 2019
 

More Warranty Headlines below



Sign up for a free subscription to Warranty Week:
     subscribe     change of address     unsubscribe


 

Warranty Headlines (cont’d)

Fortegra and Union Wireless launch "Bring Your Own Device" initiative.
Press Release, September 11, 2019
Protech Vehicle Services takes months to make VSC refund.
KTVK-TV Phoenix, September 11, 2019
Apple launches AppleCare+ for AirPods and Beats headphones.
9 to 5 Mac, September 10, 2019
LG pays $160k for misleading consumers about warranty rights.
Appliance Retailer (AU), September 10, 2019
Mitsubishi might offer a 5-year warranty in Australia.
Car Advice (AU), September 9, 2019
 

More Warranty Headlines below



sponsored by Tavant

 

Warranty Headlines (cont’d)

Peugeot's warranty claims have been slashed by 2/3rds in 6 years.
Car Advice (AU), September 9, 2019
Readers with service contracts for laptops rarely use them for repairs.
Consumer Reports, September 9, 2019
First American Home Warranty delays leaves families trying to stay cool.
KGUN-TV Tucson AZ, September 9, 2019
Two accused of warranty fraud on 350 repurchased trucks.
WV News, September 7, 2019
Amynta names Dennis Kane as head of warranty business.
Press Release, September 6, 2019
Locke Lord scheduled California Consumer Privacy Act webinar for Sept. 19.
Press Release, September 6, 2019
Reunion Homes leaves 16 complaints over warranty work go unanswered.
KRDO-TV Colorado Springs CO, September 6, 2019
ABB solar inverters cited for their high warranty risk.
PV Magazine, September 5, 2019
Mize to sponsor Extended Warranty & Service Contract Innovations conference.
Press Release, September 5, 2019
Samsung delays U.S. launch of Galaxy Fold, cancels pre-orders.
Mac Rumors, September 5, 2019
U.S. Navy will request pricing for FFG(X) frigate warranty.
Inside Defense, September 5, 2019
First American takes weeks to fix air conditioning units.
KNXV-TV Phoenix, September 5, 2019
Ex-cop accused of registering stolen truck to get warranty work.
KFSN-TV Fresno CA, September 4, 2019
Amynta Group to acquire American Auto Guardian.
Press Release, September 3, 2019
As GE began a long, slow decline, so did the popularity of Six Sigma.
Quartz, September 3, 2019
Warranty Direct Ltd. GAP underwriter Lamp Insurance in liquidation.
Honest John (UK), September 2, 2019
Expiring warranty and other phone scams may be blocked, FCC says.
Times West Virginian, September 2, 2019
Nokia revamps warranty and insurance page for India.
Nokiamob.net, September 2, 2019
Guidebook to choosing a structural warranty provider published.
PBC Today, September 2, 2019
Hyundai Motor America accuses 2 Pittsburgh dealers of warranty fraud.
Pennsylvania Record, August 30, 2019
Xcelerate offers extended warranties for Teslas and other electric cars.
Inside EVs, August 30, 2019
Mitsubishi tops list of Canada's best new car warranties.
Globe and Mail (CA), August 29, 2019
Apple launches Independent Repair Provider Program for iPhone.
Press Release, August 29, 2019
Thomas Built Buses & Detroit Diesel offer extended warranties for school buses.
School Transportation News, August 27, 2019
California to host workshop to discuss even stricter diesel engine standards.
Green Car Congress, August 27, 2019
Tata Harrier sunroof warranty and official details revealed.
Rush Lane (IN), August 27, 2019
PCMI wins "Leaders in Administration Software for F&I Products 2019 USA" award
Press Release, August 26, 2019
Daimler Trucks North America launches customer experience organization.
Trailer Body Builders, August 26, 2019
BBB explains how to recognize legitimate vehicle service contract offers.
WTVM-TV Columbus GA, August 26, 2019
Investigation finds Car Shield extended warranty falls short on coverage.
WSB-TV Atlanta, August 26, 2019
Choice Home Warranty joins RE/MAX Approved Supplier program.
Press Release, August 24, 2019
Cheating Volkswagen TDI diesels have become a hot commodity.
Jalopnik, August 23, 2019
Tavant appoints Raj Menon as Chief Marketing Officer.
Press Release, August 22, 2019
Group 1 and Asbury Automotive welcome electric car warranty work.
Auto Remarketing, August 22, 2019
Goldman Sachs is working with advisers on an auction for Safe-Guard.
Reuters, August 21, 2019
Supercharged Ford F-150 LM650 pickup truck has 5-yr. warranty.
Motor 1, August 21, 2019
Allianz provides roadside assistance for China-to-Germany electric car drive.
Motor Trader (UK), August 21, 2019
Stonestreet Farm launches yearling racehorse warranty program.
The Horse, August 21, 2019
P&A Magazine interviews PCMI president & CEO Mark Nagelvoort.
Press Release, August 20, 2019
Expert says lead batteries need better warranties to compete with lithium.
Solar Builder, August 20, 2019
AUL wins North Bay Business Journal's Best Places to Work competition.
F&I and Showroom, August 20, 2019
Maruti Suzuki India offers 5-yr. warranty as diesel sales plummet.
Live Mint (IN), August 20, 2019
Proposed right to repair laws could change how smartphones get repaired.
CBS News, August 19, 2019
Abry Partners acquires Portfolio Holding from Capital Z Partners.
Press Release, August 19, 2019
Tesla Roadster in space exceeds warranty by 762 million miles.
Lad Bible, August 18, 2019
The U.S. Navy's new frigate doesn't come with a warranty.
The National Interest, August 17, 2019
Hyundai India offers 4th year of warranty to first 100 online buyers.
Financial Express (IN), August 16, 2019
TecAlliance plans two warranty and returns webinars in September.
Press Release, August 15, 2019
Centricity hires Chris Penn as Vice President of Client Services.
Press Release, August 15, 2019
White paper tracks how connected devices will affect the warranty business.
AmTrust Specialty Risk, August 14, 2019
 

More Warranty Headlines



Related Articles From Warranty Week