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          March 30, 2004 Eric Arnum, Editor         

More Top Warranty Providers:





Warranty Claims and Accruals
in the Aerospace Industry, 2003

http://www.warrantyweek.com/library/ww20040330/aerospace.gif

Source: Warranty Week




Top 10 Air, Sea & Space Warranty Providers
Full Calendar Year, 2003


  Warranty Claims as Accruals
  Claims Percent of as Pct of
  Company 2003  Prod Sales   Prod Sales 
  General Electric Co. $749m 4.1% 4.1%
  United Technologies $405m 1.8% 2.0%
  Boeing Co. $250m 1.1% 0.7%
  Honeywell International $192m 1.0% 1.1%
  Textron Inc. $151m 1.6% 1.6%
  Brunswick Corp. $94.4m 2.3% 2.6%
  General Dynamics $60.0m 2.0% 2.9%
  Rockwell Collins Inc. $57.0m 2.3% 3.1%
  Exide Technologies $53.8m 2.2% 2.0%
  L-3 Communications $47.9m 1.2% 0.5%
  
  Total All Mfgs. $2,311m 1.7% 1.7%

Source: SEC Form 10-Q & Form 10-K






Warranty Claims and Accruals
in the Computer Industry, 2003

http://www.warrantyweek.com/library/ww20040330/pc.gif

Source: Warranty Week




Top 10 Computer Warranty Providers
Full Calendar Year, 2003


  Warranty Claims as Accruals
  Claims Percent of as Pct of
  Company 2003  Prod Sales   Prod Sales 
  Hewlett-Packard Co. $2,386m 4.0% 3.8%
  Dell Inc. $943m 2.7% 3.7%
  IBM Corp. $870m 3.1% 3.4%
  Sun Microsystems $373m 4.9% 4.6%
  Gateway Inc. $154m 5.0% 3.7%
  Apple Computer Inc. $74.0m 1.2% 1.9%
  PalmOne Inc. $33.5m 1.4% 1.7%
  Unisys Corp. $18.3m 1.5% 1.9%
  Silicon Graphics Inc. $12.0m 2.2% 1.9%
  Handspring Inc. (2) $9.0m 10% 8.4%
  
  Total All Mfgs. $4,882m 3.5% 3.6%

Note (2) -- Company was acquired by PalmOne; data based on six months.


Source: SEC Form 10-Q & Form 10-K





Warranty Claims and Accruals
in the Computer Peripherals Industry, 2003

http://www.warrantyweek.com/library/ww20040330/peripheral.gif

Source: Warranty Week





Warranty Claims and Accruals
in the Data Storage System Industry, 2003

http://www.warrantyweek.com/library/ww20040330/disk.gif

Source: Warranty Week





Warranty Claims and Accruals
in the Semiconductor Industry, 2003

http://www.warrantyweek.com/library/ww20040330/semi.gif

Source: Warranty Week






Warranty Claims and Accruals
in the New Home Industry, 2003

http://www.warrantyweek.com/library/ww20040330/aerospace.gif

Source: Warranty Week




Top 10 New Home Warranty Providers
Full Calendar Year, 2003


  Warranty Claims as Accruals
  Claims Percent of as Pct of
  Company 2003  Prod Sales   Prod Sales 
  Lennar Corp. $97.2m 1.2% 1.5%
  Fleetwood Enterprises $76.5m 3.0% 2.7%
  Pulte Homes Inc. $74.4m 0.8% 0.9%
  Champion Enterprises $59.4m 6.1% 5.8%
  KB Home $36.6m 0.6% 1.0%
  NVR Inc. $33.5m 0.9% 1.0%
  M.D.C. Holdings Inc. $29.7m 1.0% 1.3%
  D.R. Horton Inc. $28.5m 0.3% 0.5%
  Beazer Homes USA $27.1m 1.1% 2.0%
  Cavalier Homes (1) $24.4m 8.9% 7.9%
  
  Total All Mfgs. $673m 1.0% 1.2%

Note (1) -- Company has not yet filed a fourth quarter financial statement; estimates based on nine months.


Source: SEC Form 10-Q & Form 10-K






Warranty Claims and Accruals
in the Farm Equipment Industry, 2003

http://www.warrantyweek.com/library/ww20040330/farm.gif

Source: Warranty Week




Top 10 Farm Equipment Warranty Providers
Full Calendar Year, 2003


  Warranty Claims as Accruals
  Claims Percent of as Pct of
  Company 2003  Prod Sales   Prod Sales 
  Caterpillar Inc. $484m 2.3% 2.0%
  Deere & Co. $334m 2.8% 3.1%
  Textron Inc. $151m 1.6% 1.6%
  Black & Decker $85.5m 1.9% 1.8%
  AGCO Corp. $72.1m 2.1% 2.2%
  Toro Co. $40.3m 2.8% 2.8%
  Briggs & Stratton $36.0m 2.8% 2.0%
  Tecumseh Products $17.4m 1.0% 1.1%
  Stanley Works $12.2m 0.5% 0.5%
  Franklin Electric Co. $4.3m 1.2% 1.2%
  
  Total All Mfgs. $1,263m 2.0% 1.9%

Source: SEC Form 10-Q & Form 10-K






Warranty Claims and Accruals
for Medical Equipment & Scientific Instruments, 2003

http://www.warrantyweek.com/library/ww20040330/farm.gif

Source: Warranty Week






Warranty Claims and Accruals
in the Electrical Power Equipment Industry, 2003

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Source: Warranty Week






Warranty Claims and Accruals
in the Home Appliance Industry, 2003

http://www.warrantyweek.com/library/ww20040330/appliance.gif

Source: Warranty Week




Back to Part Two  



 

This Week's Warranty Headlines:

Warranty Week Webinar American Society for Quality's Automotive Division and Carnegie Mellon's Graduate School of Industrial Administration to co-host April 21 conference on reducing warranty expense.
Press Release, March 29, 2004
Toyota Motor Manufacturing North America Inc. honored for beginning construction of new warranty claims processing facility in Erlanger, Kentucky, employing 75.
Cincinnati Business Courier, March 23, 2004
Warrantech Corp. appoints Evan M. Rothman president of Warrantech Home Service Company, was with 2-10 Home Buyers Warranty.
Press Release, March 23, 2004
Public Citizen accuses NHTSA of unnecessarily keeping TREAD Act warranty data confidential, files a lawsuit challenging a 2003 Transportation Department regulation restricting Freedom of Information Act requests for that data.
Reuters, March 22, 2004
Toyota Motor Manufacturing North America Inc. honored for beginning construction of new warranty claims processing facility in Erlanger, Kentucky, employing 75.
Cincinnati Business Courier, March 23, 2004
Sidewalks surrounding the Prescott Valley Civic Center are shifting seismically; town considers warranty claims against designers Langdon Wilson and Federal Insurance (representing the builder Cohen Contracting).
Prescott Valley Tribune, March 19, 2004
Second lawsuit filed in Boston's Big Dig, this one accusing Bechtel/Parsons Brinckerhoff of breach of warranty and concealment of project's true cost. Originally planned for $2.6 billion, project now expected to top $14.6 billion.
TheBostonChannel.com, March 18, 2004
Harley-Davidson Inc. chooses Entigo Warranty to manage warranty programs, registrations, claims, recalls/campaigns and the supplier recovery process.
Press Release, March 17, 2004
Agilent Technologies Inc. announces certified pre-owned program for sales of test equipment through eBay; used equipment gets same warranty and return policy as new equipment.
Press Release, March 15, 2004
GM halts output of the continuously variable transmissions used on Saturn Vue and Ion; owners report hesitation problems to NHTSA.
AutoWeek, March 15, 2004
Nebraska businessman Anthony Raimondo, chairman and CEO of the Behlen Manufacturing Group, withdraws his name from nomination for post as Commerce Department's assistant secretary for manufacturing.
CNN International, March 12, 2004
Connexion by Boeing, the aircraft maker's in-flight Internet connectivity and entertainment service, chooses AAR Aircraft Component Services to perform warranty work on its installed systems.
Press Release, March 10, 2004
Mold is the new asbestos; lawsuits and warranty claims rise as a result of mold infestations, but plaintiffs must meet a high burden of proof.
Mondaq, March 10, 2004
ServicePower Technologies plc works with KonaWare Inc. to add wireless scheduling and dispatch capabilities to Field Service Solutions, a system for processing and managing warranty claims.
Press Release, March 10, 2004
IBM vice president of technology and strategy Irving Wladawsky-Berger sees telematics chips in cars helping OEMs predict warranty costs; sees IBM having role in data collection.
InfoWorld, March 9, 2004
Toyota and Ford face safety probes regarding Camry and Windstar; NHTSA also upgrades investigation of seat-belts in Kia Sephia and Sportage models after counting 1,495 warranty claims, 35 crashes and 36 injuries.
Detroit Free Press, March 9, 2004
The Reynolds and Reynolds Co. accepts the StoneEagle Group as a new vendor in its Certified Interface program. F&I personnel using the Reynolds ERA Dealership Management System can use StoneEagle's Service Contract Rate Calculator to accurately price service contracts prior to printing and signing paperwork.
Press Release, March 9, 2004
NHTSA finds pattern of 30 crashes involving sudden acceleration in Toyota Camry, Camry Solara and Lexus ES300 vehicles.
Reuters via CNN, March 9, 2004
Consumer Reports in April edition finds Japanese cars most reliable and European the least. Chrysler leads Detroit with 16 problems per 100 vehicles. Ford is at 18; GM is at 19. Japanese makers average 12 while Europeans average 20.
AP via MSNBC, March 8, 2004
Activplant Corp. tells Society of Automotive Engineering World Congress its enterprise manufacturing intelligence system monitors quality and throughput issues for six of the world’s largest automakers, including Ford, DaimlerChrysler, and Toyota.
Press Release, March 8, 2004
Consumer Reports endorses extended warranties for laptops and treadmills but questions their value for other products.
News 24 Houston, March 9, 2004
Subaru (UK) Ltd. chief wants list of VIN numbers of cars found to be allegedly costliest repairs, as used in Feb. 16 Warranty Direct ranking.
just-auto.com, March 9, 2004
Seagate plans to offer extended warranties on disk drives for $3 per drive; most drive manufacturers recently cut back from three- to one-year product warranties.
Computer Reseller News, March 8, 2004
Recall volume hits 19.5 million vehicles in 2003; reasons cited include tougher federal reporting requirements, wider use of glitch-prone computers, and an ongoing shift to electrical controls.
Detroit News, March 7, 2004
Opel president Carl-Peter Forster says warranty costs have fallen by 40% since 1999; GM Europe predicts break-even 2004 on 3% volume growth.
Detroit Free Press, March 5, 2004
NHTSA counts 529 automotive recalls in 2003; double the 1993 pace. NHTSA administrator Jeffrey Runge expects TREAD Act Early Warning Reports to spur additional recalls.
Wall Street Journal via AZ Republic, March 4, 2004
Dominion Virginia Power begins test-marketing $2.75/mo. extended warranty plans covering home plumbing, water lines, and in-home electrical repair services; also covers gas and sewer line repairs in its Ohio and Pennsylvania territories.
The Hook, March 4, 2004
ServiceBench Inc. closes $3.2 million investment round led by JMI Equity Fund with participation by NextGen Capital, WomenAngels and WWC Capital Fund; discloses profitable 2003.
Press Release, March 4, 2004
Semiconductor test equipment maker InTest Corp. reports fourth-quarter net loss blamed on inventory obsolescence and an increase in its product-warranty reserve.
Philadelphia Business Journal, March 4, 2004
Dresdner Kleinwort Wasserstein downgrade Dixons shares to "reduce," says adverse extended warranty accounting shifts will offset the company’s near-term earnings growth potential.
New Ratings, March 3, 2004
General Electric Consumer & Industrial selects ServicePower Technologies plc to process warranty claims and manage service technician dispatch. The ServiceMobility application will be offered to 10,000 third party servicers. ServicePower acquires ClaimWorks from KeyPrestige Inc.
Press Release, March 2, 2004
Caterpillar Inc. to offer remanufacturing services to companies in automotive, defense, and industrial products. Caterpillar Remanufacturing Services will use six remanufacturing facilities in the U.S., Europe and Mexico.
Press Release, March 2, 2004
Visteon Corp. air filter is finalist for 2004 Automotive News Premier Automotive Supplier's Contribution to Excellence Award; its 200,000-mile life cuts warranty costs and saves consumers up to $150 over the life of the vehicle.
Press Release, March 2, 2004
New French owners of Whitechapel Foundry seek to remake Liberty Bell 252 years after it cracked; UK factory was scene of 1976 protest asking "what about the warranty?"
Baltimore Sun, March 1, 2004
Volkswagen of America selects Cyclone Commerce Inc. for new dealer and supplier network; follows STAR and XML standards.
XMLmania.com, March 1, 2004
Memorial Causeway Bridge in Clearwater, Fla., built by PCL Civil Constructors, has cracks in concrete footings. State Dept. of Transportation, which bought the bridge without a warranty, now wants one.
St. Petersburg Times, Feb. 28, 2004
Mega Auto Superstore Inc. in Farmington, Colorado, closes suddenly, leaving customers with vehicles without titles, dishonored warranties, and calls from repossessors.
Cortez (CO) Journal, Feb. 28, 2004
 
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